Student Help Desk
Information Technology will never ask for your password.
< Information Technology Services home page
Getting Help is Easy
Stop in to the Student Help Desk in the Campus Center, call us at 614-823-1060, or email us at studenthelpdesk@otterbein.edu. You may also find the answer to your question in the links below.
- Submit a help desk ticket
Login and submit, review or edit your requests
Click here to find out more
- Account management and activation
Get started with your Otterbein network account and Gmail account or get help
Click here to find out more
- Software and hardware
Learn about Otterbein's minimum computing standards and find out if you are eligible for software discounts
Click here to find out more
- Services
Learn about the services the Student Help Desk provides free to students
Click here to find out more
- Parents
Find out about technology on campus and guidelines for computer purchases and preparation
Click here to find out more
- New students
One stop shopping web page for incoming students. All the information you need to know on one page!
Click here to find out more
- Mobile devices
Learn how to receive your Gmail on your smartphone or setup wireless on your mobile Internet device here
- Frequently asked questions
Have questions? Need answers? Check out the FAQ database
here.
Chat with the Student Help Desk!
Feel free to chat with a student help desk representative during business hours. If we miss you, please leave us a message including a description of your issue and contact information.
/Student Help Desk
Location:
First floor of the Campus Center.
Hours:
Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m.
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: Closed
Summer: M-F, 8:30 a.m.-4:00 p.m.
Contact us:
P: 614.823.1060
Email us
Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.
Log in to the Otterbein Help Desk System
/Password
Information Technology
will never ask for your password.
Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.