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Campus Life

How to Refer a Student for Counseling

Faculty and staff are often the first to recognize changes in a student's behavior. The understanding and support staff provides is often enough to meet a student's needs. When a student's needs exceed those a staff member can provide, staff are encouraged to reach out to the Counseling Center and make the student aware of the Counseling Center services available to them.

Problem Behaviors

  • Serious decline in grades, quality of work, class attendance or participation
  • Inability to concentrate in class or missed assignment deadlines
  • Strange or bizarre behavior
  • Prolonged depression (sad mood, crying, weight loss/gain, apathy, fatigue)
  • Social isolation
  • Excessive alcohol or drug use
  • Noticeable changes in personal hygiene
  • Extreme dependency on others
  • Persistent irritability or impatience
  • Suicidal expressions

What To Do

  • Reassure the student you want to help, and discuss things you’ve observed that cause you concern.
  • Clearly identify specific words, actions, or behaviors you’ve witnessed from the student to create a platform for mutual understanding.
  • Discuss counseling in a normalizing way to help dispel the myth that counseling is only for “disturbed” individuals.
  • Determine the student’s willingness to get help.
  • Encourage the student to schedule an appointment with the Counseling Center by phone at 614.823.1333, on the website, or in person at 146 W. Home St., or
  • Offer to help the student call or accompany them to the Counseling Center office.   

In Case of an Emergency

If someone you are concerned about is experiencing a mental health emergency where the threat of harm to self or other is imminent and serious:

  • Call 911 and ask for immediate assistance.
    Identify yourself and your location, and briefly describe your reason for concern; or  

  • Go to Ohio Health - Westerville Medical Campus
    300 Polaris Pkwy., Westerville, OH, 614.533.3000; or

  • Go to Mt. Carmel St. Ann's Hospital Emergency Care ER
    500 S. Cleveland Ave., Westerville, OH, 614.898.4000.

For Urgent Attention

If someone you are concerned about is experiencing serious but non-life threatening symptoms or a situation that would benefit from urgent attention, help them to: 

  • Call or come to the Counseling Center. Our phone number is 614.823.1333 and we are located at 146 W. Home St. Business hours are Monday - Friday, 8:30 am to 5:00 pm. If a student requests an urgent appointment we will make every attempt to schedule them to see one of the counselors at 3:00 pm or 3:30 pm that same day for assessment and recommendations for next steps.

For Help in Uncertain Circumstances

If you are unsure about the seriousness of your student's symptoms or situation, we encourage you to contact any of the following resources:

  • Counseling Center staff at 614.823.1333
  • Student Affairs personnel at 614.823.1250
  • Student Health Center professionals at 614.823.1345
  • Otterbein Police - available 24 hours/weekdays and weekends - at 614.823.1222 

/The Counseling Center

The Counseling Center is located at 146 W. Home St.

Appointment Hours
Fall/Spring Semesters
M-F: 9:00 am – 5:00 pm
Summer Sessions
M,W,Th: 1:00 pm - 3:00 pm
T,F:         9:00 am - noon 

p/ 614.823.1333
e/ counseling@otterbein.edu

/Also See...

/National Suicide Prevention Lifeline

p/ 1-800-273-TALK (8255)
e/ suicidepreventionlifeline.org