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New Students

What To Do First

Activate Your Network Account
You have a network and an Office 365 account. By activating your network account you will have access to network resources, Outlook on the web email and the mobile Office 365 suite of apps. You may also download Office for your home/personal use. See Account Activation for directions on how to access these accounts.

Network Password Change Policy

Otterbein has a recurring password change policy for your network password. You will receive notices sent to your Otterbein email informing you when your password will expire. Expect to be required to change your password every six months. You will be able to change your own password even if you forgot it. You must first fill out your account profile located on the account management page to utilize this feature. Do not delay. Fill out your profile now on this page, https://mypassword.otterbein.edu. If you allow your password to expire, you will be required to visit the ITS Help Desk in the lower level of Roush Hall, Room 005 to have it reset. It is important to act on password expiration notices sent to your Otterbein email to avoid this inconvenience. If you need assistance with any of the above, contact the ITS Help Desk.

Explore My O-Zone
My O-Zone is your personal portal to Otterbein's intranet. Use My O-Zone for campus information, upcoming events and quick access to your Otterbein on-line resources. Click here for a video on how to use O-Zone's features. Please wait approximately up to one hour to log in to O-Zone so our system can sync your newly activated account.

Check Your Email
Everyone in the Otterbein community is issued an email account. Your email account is the only email address the university uses for official communication. Email setup for smartphones.

Click GeneralOrientation2018 for a PowerPoint presentation for those who missed orientation or returning students who "don't know what they don't know." Find out what is new in Otterbein computing.

Using Computers on Campus

Personal Computers

You may bring your own computer to Otterbein, but you are not required to do so. The decision to purchase a computer depends on your preference and study habits. For residents, bringing a personal printer is not necessary and depends only on cost and convenience.

If you do decide to bring a computer we would suggest something equal or greater than the following hardware and software minimum computing standards. See this checklist of items to consider if you are purchasing a new computer and get the requirements for residents and commuters to prepare your computer for the network. Finally, see this technology checklist for what to bring/do upon arriving on campus for commuters and residents.

Otterbein recommends that personal computers use Microsoft Office. This is the standard format for course work. All actively registered students have free Office 365 ProPlus available to them for use and download. See the Office 365 website for more information. Public labs feature MS Office 2016.

Keeping your computer healthy
Guidelines for safe computing on Otterbein's network.

Other Technology Resources

My O-Zone
Ozone is the Otterbein campus portal to other on-line technology resources. Ozone features information on items such as campus news, events, campus jobs, meal plan balance, and an A-Z index to connect with all things Otterbein. Logon is username and network password.

Self-Service Banner
Self Service Banner is the information and data services system for Otterbein. Students and employees can handle all business and learning services on-line. Students can register for classes, do a degree audit, pay bills, check grades, look up schedule, etc... Logon directly via the Resources link on Otterbein's main page with your ID number and PIN (e.g. ID: A12345678, PIN: 123456) OR simply logon to Ozone and select Banner from the left menu bar. Allowing pop-ups for Banner will log you right into Ozone with single sign-on! See the tutorials in the Help/Support menu item in the top menu bar of Ozone for more information on pop-ups and how to navigate Ozone's site. 

Blackboard is Otterbein's eLearning system. Use the free Firefox Internet browsers for compatibility with all Blackboard's features. Download and install the mobile apps for Blackboard. For students search your app store for "Blackboard" to learn on the go!

Blackboard Collaborate
Blackboard Collaborate is an outside the classroom on-line meeting tool. Connect via Blackboard or download the "Blackboard Collaborate Mobile" app.

ePortfolio is Otterbein's portfolio web tool for students to document, showcase, reflect, create an online resume, and collaborate work with others. The Five Cardinal Experiences also uses ePortfolio to apply and reflect upon learning. The Five Cards allow students and faculty to collaboratively apply learning through a real-world experience either within the class or anywhere in the world. For more information, see the Five Cardinal Experiences website.

Outlook Email
Otterbein features Outlook email at http://mail.otterbein.edu or from a link in Ozone. Logon is your username@otterbein.edu and your network password. For more information about use of Outlook email, see full details at www.otterbein.edu/its/email

Free Microsoft Office and Windows 10
Get Microsoft Office Suite and Office 365 and Windows 10 FREE from Otterbein. See our website for Free Office 365, www.otterbein.edu/its/office365. Students receive 1TB of free storage with their Office 365 account. Get free Windows 10 from https://otterbeinu.onthehub.com with your Otterbein email username and password.

Google Apps
Campus is transitioning away from Google and recommends Microsoft Office 365. Google Apps logon is http://accounts.google.com. You can activate your Google account by typing in your username@otterbein.edu. The first time you log in, your password is your Otterbein ID without the preceding “A.” Just use the eight numbers of your ID. You will then be prompted to create a unique password. For your convenience, make your Google password the same as your network password, so you only have to remember one Otterbein password. If forgotten, this password cannot be reset by you and will require the ITS Help Desk to reset.

Go Mobile
Download "Otterbein" to have favorite campus applications, news, events, directories, dining menus, courses, athletic news, academic calendar, and more at a tap away!


Cardinal Skills Builder
Cardinal Skills Builder is a training program for students to learn more about the use of Otterbein's software and technology systems. For more information, students can visit the Training section via logon to Ozone and navigation to ITS from the Resources menu in the top navigation bar. Students can request support by contacting the ITS Help Desk. The Cardinal Skills Builder Center is located in Roush, Room 004 for sessions.

Hoonuit is a free 24/7 online training service for Otterbein enrolled students. students will have access to training videos on a host of subjects ranging from Otterbein's software programs to helpful tips for college students in study habits, collaborating in teamwork, and college experience and beyond. For training support questions on Hoonuit's service, email helpdesk@otterbein.edu.

Social Media

Like us on Facebook for network alerts and technology information on our page "Otterbein Student Help Desk".

Follow us on Twitter for network alerts at Otterbein Help.

How to Get Help

Visit, email, or call the ITS Help Desk. Use the contact us information on the right side of this web page.

/ITS Help Desk 

Roush Hall Lower Level, Room 005 

Mon.-Thurs.: 7:30 a.m.-9:00 p.m.
Fri.: 7:30 a.m.-5:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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