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Student Help Desk Services

Student Help Desk Service Agreement

Any Otterbein residential student may drop off a computer to the Student Help Desk for evaluation and limited repair service free of charge. Any computer and noted peripherals marked on the drop-off receipt will be returned after service or sooner if requested by the owner. If this is a non-Otterbein owned computer, no work will be done that may violate a warranty agreement. Hardware repair is not a covered service; but if a hardware failure is diagnosed, a recommendation will be made. All software must be provided by the owner. If service cannot be performed, a recommendation will be made for further service to be completed by the owner. Otterbein will not be responsible for loss of data. It is the owner’s responsibility to back up their data. The Student Computing Manager reserves the right to refuse to service any computer outside our scope of service and gives priority to service that restores a computer’s connectivity to the Otterbein resident network.

Questions regarding this service should be directed to  studenthelpdesk@otterbein.edu

Student Help Desk Services

Information and Technology Services maintains help desks to assist students, faculty and staff with computer and classroom technology problems. Faculty/staff classroom help is covered evenings and Saturdays by the Student Help Desk.

The Student Help Desk provides free support for questions about:

  • Computer software/hardware 
  • Otterbein technology resources
  • Passwords and logon issues
  • Connecting personal computers and Internet devices to the wired and wireless services
  • Classroom technology 
  • Configurations for smart phones for Otterbein webmail 

In addition, the Student Help Desk assists on-campus residents with cleaning computers of viruses and malware. See Service Agreement for more information on what free services are covered. Off-campus students will also be assisted with computer cleanup as volume allows.

/ITS Help Desk 

Roush Hall Lower Level, Room 005 

Mon.-Thurs.: 7:30 a.m.-9:00 p.m.
Fri.: 7:30 a.m.-5:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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