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Campus Life

Account Activation

Video Instruction click here

Written Instruction

1. Logon to Banner and Create a Security Question
You will need to know 2 pieces of information to activate accounts. They are your Otterbein ID and your PIN. These 2 pieces of information also log you in to Banner to handle all student services on-line. Your Otterbein ID is your unique 8-digit number preceded by a capital letter "A" (e.g. A12345678) Students will be mailed their ID and pin after admittance to Otterbein. Faculty and staff will be provided their ID and pin from Human Resources. The very first thing you will need to do is logon to Banner. Then, you will be prompted to fill out a security question on your first logon.  If you do not create this question now and later forget your pin, you cannot retrieve your pin or create a question without knowing your pin first!

2. Activate Your Network Account
Go to the new user page. Type in your Otterbein ID and your PIN. Follow the on-screen instructions to create a unique password for your network/O-Zone account. Once you activate your account, don't forget your password! You might want to write a password hint on a piece of paper until you have it memorized.

3. Activate your Google Apps/Gmail Account
Logon to My Ozone with your newly activated network account by typing in your username (e.g. jane.doe for students) or (e.g. jdoe for faculty/staff). Then type in your unique password you just created. Once logged into O-Zone, click on the E-mail link in the upper right corner. On the Google logon page, type in your username. Your username here is username@otterbein.edu. (add @otterbein.edu) The first time logon password is your Otterbein ID without the preceding "A." You will be prompted to create a unique password. A good tip is to make your Google password the same as your network password so you only have to remember one Otterbein password!


If you do not know your ID number or pin contact:

Undergraduate Students : 614-823-1500
Adult Continuing Studies : 614-823-1356
Graduate Programs : 614-823-3210
Faculty and Staff Contact HR : 614-823-1805

If you know your ID number and pin but having problems activating your account or logging on to your O-Zone page after activation, contact :

ITS Help Desk 614-823-3100

/Student Help Desk 

Roush Hall Basement 

Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.

Log in to the Otterbein Help Desk System


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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