How do I connect to the network in my residence hall room?
Residents are offered wired and wireless connectivity. Your room wall port is live and all you need to do is plug into the wired network with your own Ethernet patch cord to get online. For wireless, open a web browser and logon to the network with your username and unique network password you created when you activated your account. If you share a single wall port with a roommate, a splitter is provided. If the splitter is missing, see the Student Help Desk for a free replacement. If you have multiple wired devices and need more than two wired ports, see the Student Help Desk to borrow a hub for the year.
Important! Wireless video game systems and wireless printers are not supported and you need to use the wired service.
Can I connect to the network with a Macintosh computer?
Yes! Macintosh computers can connect to the residence hall network and receive the same access to all technology resources as Windows machines.
Do I have to prepare my computer in any way to access the network?
Macintosh systems are not as prone to malware and virus infections, but user behavior can result in infection. Virus protection is recommended for that reason. Also, keep the installed and system software updates current. Windows users are required to do the following three things to protect their machine and the network:
- Install a spyware/malware removal program. We recommend installing Malwarebytes. This is a free product and will clean your machine from malware. Install the free program, run the updates each time before scanning and scan weekly or sooner if you notice unusual behavior. Some indications that you may have malware are popups warning of infection that are not from your own virus protection program, a hijacked browser with redirects to a webpage that is not your home page or sluggish behavior.
MAKE SURE you uninstall any virus protection program you may already have on your machine or you risk corrupting your operating system and will need our help fixing it or reinstalling your operating system. (You should never put more than one virus protection program on a computer since they generally do not play well together. This is not true for malware/spyware protection and removal programs which install with others and the more protection, the better.) Do this step first by going to your control panel, programs menu and uninstall any resident virus protection program.
- Install a virus protection program. If you do not have your own current virus protection, we recommend using Free Microsoft Security Essentials. Before installing, see below:
If you need help from us to do any of the above, please utilize the free walk-in service at the Student Help Desk located in the Campus Center. Hours are 8:30am to 9pm M-R, 8:30am to 6pm Friday and Saturday 8:00am to 2:00pm.
/Student Help Desk
First floor of the Campus Center.
Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m.
Sat.: 8:00 a.m.-2:00 p.m.
Summer: M-F, 8:30 a.m.-4:00 p.m.
Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.
Log in to the Otterbein Help Desk System
will never ask for your password.
Any emails of a suspicious nature should be forwarded to firstname.lastname@example.org.