Why did Otterbein University eliminate paper bills? Paperless bills save valuable resources and reduce administrative costs.
Students, and any authorized users designated by a student, such as parents, guardians, spouses, or sponsors, will be able to review student account activity, view billing statements and make secure payments electronically through the ePay website 24 hours a day, 7 days a week.
What if I need a paper bill or access to a prior bill?
You can view or print your current bill at any time from the ePay website and distribute the printed copy as you wish. You can also view up to 18 months of prior bills at any time.
How does a student log in and view the bill?
You will receive an email at your Otterbein University email account whenever a new billing statement is available. That email will contain a link to ePay, or you can log into My Ozone and access the ePay site from the My Banner menu. Also, you can go directly to the ePay website at www.otterbein.edu/epay and log in with your Otterbein ID and PIN number.
How can I see the activity on my student account?
Log into ePay at www.otterbein.edu/epay. Click on View Account Activity. Select the term you wish to view.
How can I get a copy of my billing statement?
Log into ePay. Click on the eBill tab at the top. Select the date of the billing statement you wish to view from the menu. Click Go. To print the eBill, hold down CTRL and press P at the same time.
How are parents and/or others able to view the bill?
Anyone authorized by the student will automatically receive an email when the bill is ready for viewing. The email will contain a link to the ePay login site. When a student adds you as an authorized user, you will receive two emails. The first will include your User name (email address). The second will contain a temporary password for you to use when you log in the first time.
In the Authorized Users box:
- Enter your email address.
- Enter your password.
- Select your student.
- Select eBills on the menu bar.
- Select the statement you would like to view from the drop down menu and click Go.
I have a sponsor that pays my tuition. Can you just send the e-mail to them?
You may assign your sponsor as an authorized user to your eBills account for the purposes of making a payment on your behalf. Authorized users DO NOT have access to your stored payment methods, academic records, or other personal information.
How many eBills are stored and for how long?
We store a minimum of the last 18 billing statements indefinitely. You can also see student information older than 18 months by selecting “View Account Activity” and selecting the term.
My parents stopped receiving emails regarding the bill, what should I do?
Make sure the email address is correct in the ePay system. You, the student, are responsible for maintaining an up-to-date email address for any user you have authorized.
What if the person paying the bill does not have access to the Internet?
It is the student’s responsibility to provide a copy of the bill to the person paying the bill. Payment by check, cash or credit card can be made on campus at the Cashier’s Office, Monday –Friday, 8:30 am – 5:00 pm. A check or money order can be mailed to:
Otterbein University, Office of Student Accounts, 1 S. Grove St., Westerville, OH 43081.
How do students remove an authorized user that has been set up?
Students can remove an authorized user by choosing Delete for the authorized user in the student’s “Profile” tab.
When are fees due for each term?
Fees for each term are always due on the first day of the term. You may deduct any financial aid that you have in process which has been awarded and accepted, from the total due. You can also set up a payment plan by the end of the first week of the term if you wish to pay your fees in installments.
What is “previous balance” on my eBill?
The amount that shows in your eBill as a previous balance is any amount that was billed to you on a previous billing statement that remains unpaid. The Previous Balance total is added to your Current Balance to give you the Total Amount Due on your student account.
What does “Authorized Financial Aid” mean?
This is financial aid that you have been awarded, have accepted, the processing is complete, and the aid is awaiting disbursement onto the student account. Authorized aid is deducted from the balance due on your eBill.
My financial aid award letter shows more aid than is showing in the “Authorized Financial Aid” section on my bill? What should I do?
Only financial aid that is completely processed and accepted will show on your eBill and deduct from your balance due. If some portion of your aid is not being deducted from your balance due, it is likely still in process or you have not accepted it on-line.
Contact the Financial Aid Office (614-823-1502) for more information.
Why hasn’t my “memo”/pending aid disbursed?
“Memo” aid is financial aid that is still pending completion and has not disbursed onto the student account. Either or both of the following may be required:
- Time: if all other requirements have been met, some aid can only be disbursed a certain number of days after the beginning of each semester, after enrollment in the term has been confirmed.
- Documentation: Aid cannot be disbursed until all documentation is received and verification is complete. For example, loans must be approved by the lender and entrance counseling and master promissory notes completed before a loan can be certified and disbursed.
Please note that a work study award will never appear as memo/pending aid since students are paid directly for any hours they actually work. However, a student can apply work study earnings to the student account once the payment is received.
Why doesn’t the balance on the eBill match the current account balance?
The eBill balance is based on one point in time – the date the statement was uploaded to your account. The current balance includes any charges incurred or credits paid since the eBill was generated and is updated in real-time.
Will I receive a revised eBill if a change in tuition or fees or my financial aid occurs?
No. Bills are generated once a month. With ePay, students and their authorized users will be able to access the most recent bill as well as any activity on the student account that has occurred to date.
What happens if I don’t receive notification of the bill?
Our monthly bill and due dates are published. You are expected to monitor your ePay and My Ozone accounts for new statements regardless of whether an email is received. Payment in full is expected by the due date to avoid late charges, unless you have financial aid still in process that will cover your balance due, or you have set up a payment plan that will pay all charges for each term in full by the end of the term. You, the student, are responsible for ensuring your email mailboxes are not over quota and that spam filters are not excluding emails from either eBill@otterbein.edu or BusinessOffice@otterbein.edu.