Complaint resolution is important to Otterbein University. Concerns are best handled by the office closest to the matter and students are encouraged to reach out to the appropriate offices or personnel to discuss concerns, grievances, and complaints.

This web page provides access to the staff, offices, and student support services that Otterbein University has available. You can use it to find the area of concern that best matches your needs.

The Academic section is for courses, grades, and units within Academic Affairs including the library, registrar, advising, and academic support.

The Business and Student Services section is for connecting with billing, financial aid, building maintenance, and technology services.

The Conduct section includes harassment, counseling, health center, as well as areas like residence life and the police.

The Campus Conduct Hotline (1-866-943-5787) is intended to encourage and enable employees and others to raise serious concerns internally so that Otterbein University can correct inappropriate conduct and actions. If you are concerned about a specific activity, decision, or action, call our hotline at 1-866-943-5787, 24 hours a day, 7-days a week. All calls are anonymous. This hotline is operated by a service provider that follows up with the University for timely and appropriate response.

Formal complaints about Otterbein University can be made through the Ohio Department of Higher Education. Visit https://www.ohiohighered.org/students/complaints for more information.

For More Information Contact:

Office of Student Affairs
Location: 65 W. Home St. (Back of Hanby Hall on Cochran Alley)
Hours: Monday – Friday (8:30 a.m. – 5:00 p.m.)
Phone: 614-823-1250