ePay, Otterbein’s bill payment system, gives you and your parents 24/7 access to pay your bill online, view your student account and payment history, receive e-refunds, and manage your payment plan.

• Easy – Gain immediate access to your current bill, your current account balance, and unbilled student activity. You are only a couple clicks away from viewing your bill and making a payment. And it’s easy to give your parents (or others) access too.
• Secure – Pay online using a credit card or electronic check knowing your information is secured using industry standard protection.
• Convenient – Want to know when a new statement is available? Check your email. Want to make a payment during a study break at the library? No problem. Access your student bill through a web browser anywhere, anytime.
• Fast – Scrambling to meet payment deadlines is a thing of the past. Payments made through our e-Pay system will update your student account in real-time.

For more information, see our student billing and payments FAQ page. If you have questions or need help, contact the Student Accounts Office (BusinessOffice@otterbein.edu | 614-823-1150).

I’m an Otterbein student. How do I log into ePay?

There are two methods to log into ePay:

• If you know your Otterbein Pin number:
  • Click here
  • Fill in your Otterbein ID # and pin #.
  • Click the green “login” button

• If you don’t know your Otterbein Pin number:
  You can contact the Registrar’s Office at 614-823-1351 to have your pin reset. Once your ePay pin has been retrieved, follow the steps below to log into ePay:
  • Click here
  • Fill in your Otterbein ID # and pin #.
  • Click the green “login” button

I’m the parent or “authorized user” of a student. How do I log in?

Click here and login using the email and password that your student set up for you. (Your student must set you up as an “authorized user” on his/her ePay account first.)

I’m a student. How do I create an “authorized user” so my parents can access my eBill and make payments on my student account?

• Log into ePay.
• Click on the Authorized Users tab at the top.
• Fill in the email address of the person you wish to give access to your student account and answer the questions about access. You can give access to just the billing statements, just the account history or both. (Payments can be made from both the account history and the billing statements.)
• Click Continue.
• Click I Agree to the Authorization Agreement. (This can be printed for your records.)
• Click Continue.
• The authorized user will receive an email at the email address provided that includes a link to activate the account.

How do I change my authorized user’s email address or take away access to my account?

• Click on the Authorized Users tab.
• On the right side under “action”, you can edit or delete the Authorized User’s information entirely. Authorized users do NOT have access to a student’s grades, registration, or housing information.

How many authorized users can I have?

There is no limit. Authorized users can be parents, grandparents, relatives, guardians, spouses, friends, employers, and third-party sponsors like Veterans Administration counselors, etc. You control the level of access your authorized users have. You can add, change, or delete your authorized users at any time.

How do I make a payment on my account?

• Log into ePay.
• Click the Make a Payment button.
• You can pay the “Current Account Balance”, the “Amount Due”, or the “Future Due” by clicking on the correct button. If you wish to pay an amount not shown in the boxes, change the amount in the “Amount Due” box to the amount of your payment. You can pre-pay for future terms by putting the amount that you wish to pay for future charges in that box. If you wish to pay for a specific item, like a library fine, you can add a description in the “Memo” box.
• Click Continue.
• Select payment method. (Visa, MasterCard, Discover and electronic checks)
• Fill in payment method information. To save this information for future payments, click button in “Option to Save” and name this payment method for future reference.
• Click Continue.
• A confirmation page with the payment details will appear after the payment is processed and a confirmation email is sent to the student and the authorized user. If a receipt is needed, click Print Receipt. The student’s Banner student account is updated immediately, although any holds on the student account may not be removed until the next business day. If the hold needs to be lifted sooner, you can call the Cashier’s Office at 614-823-1150, Monday – Friday, 8:30 am – 5:00 pm.

How do I view my student account activity in ePay?

• Log into ePay.
• Click on View Account Activity.
• Select the term. Note: Any Authorized* financial aid will deduct from the balance due at the lower right corner.

*Authorized = aid that is complete, processed and is awaiting disbursement by the Financial Aid Office. Aid that has not been completely processed will not automatically deducted from the balance due.

I received an email that a new eBill is available. How do I view it?

• Log into ePay.
• Click on the eBill tab at the top, or click on “new bill”. (This message appears whenever a new billing statement is available.)
• Select the new statement date from the drop down menu, or to review prior statements, pick the statement you wish to view. Click Go.
• If you wish to print the statement, press the Control key at the same time as the “P”.

How do I set up a payment plan online?

• Log into ePay.
• Click on the Payment Plans tab at the top.
• Click Enroll Now.
• Select payment plan from the drop down menu.
• Select the term.
• Read the payment plan descriptions and select the appropriate plan.
• Review the details of the selected payment plan, then click Continue.
• Click Display Payment Schedule to review the payment due dates and amounts and the “Amount Now Due”.
• If you would like to set up automatic scheduled payments from your credit card or checking account, click the Yes block at the bottom.
• Click Continue.
• Select your payment method, fill in the appropriate information, and if you wish to save the payment method for future use, click Save payment method, giving it a name that you will easily remember.
• You can print the payment plan agreement and the receipt for your payment for your records. An email confirmation will also be sent to your email address.
• You will be sent a payment reminder by email 5 days before your next payment (or your next scheduled payment is due).

Can my refund be deposited in my checking or savings account? How do I set that up?

• Log into ePay.
• Click on the eRefunds tab at the top.
• Click on Set up Account.
• Fill in the information requested in the form.
• You will receive a confirmation email.
• When a refund has been deposited into your designated account, you will receive an email alerting you.

 Additional Questions

Call the Office of Accounts Receivable at (614) 823-1150 (M-F, 8:30 am – 5:00 pm), or send an email to BusinessOffice@otterbein.edu.

Otterbein University offers a great service that gives you the opportunity to have your credit balance deposited directly into your bank account. Sign up today! Log into ePay, select your “Refund” tab across the top gray border, and enroll now. Authorized Users do not have access to the “Refund” tab.

• Quick – You will have access to funds sooner. No more waiting for the mail.
• Secure – Direct deposit is added protection against theft or time delays from lost or stolen checks.
• Convenient – Otterbein University will deposit your refund directly into your bank account, then send notification of the deposit to you via e-mail so that you know when the money has been disbursed.
• Confidential – We maintain the strictest confidentiality regarding your bank account. We will access your account only to deposit money or correct erroneous deposits.

Questions? Contact Us!
Business Office, Otterbein University, 1 South Grove St., Westerville, Ohio 43081
Phone: 614-823-1150
E-mail: BusinessOffice@Otterbein.edu